While using Internet Explorer 11 and Safari version 10.1 on Windows and Mac OS, you log into your QBO account and start facing the QuickBooks unsupported browser error, and receive an error message:
“Unsupported Browser, We have detected that you are using an unsupported web browser.”
Error: It looks like you’ve got an old version of Internet Explorer”
If these messages appear on your screen, you should go through the solutions we discuss in this blog first, rather than accessing your QBO account, as this will help you log in.
Exploring the Source of the Unsupported Browser Problems in QuickBooks
There are several causes of the QB unsupported browser error, including expired security certificates, cache, or temporary files.
Sometimes, you may see that the temp data files stored in the QBO may cause issues between the software and the browser
A few of the internet settings and regular settings may restrict you from connecting your QBO to the server
Also read:- Ensure QuickBooks Validation Code in Registry is accurate to maintain proper license verification and prevent activation or update issues.
3 Effective Ways to Rectify the QuickBooks Unsupported Browser Error
Before diving into the troubleshooting scenario, let me make it clear that it is essential to work on the latest and compatible version of the software to prevent QB from the unsupported browser error.
Moreover, now move forward to fix this out:
Solution 1: QBO data needs to be set again
Move to the QBO
Hit on the File menu
Select the Clear Cache/ Refresh option
Go to the Help tab and click on the Reset App Data
At the end, restart your QBO data
Solution 2: Place Intuit as a Trusted site
For Google Chrome:
Go to Settings via Customize and Control Google Chrome
Move to the Privacy & Security > access the Third Party Cookies section
Choose the Add located near the option to allow the use of third-party cookies
At the end, add intuit.com > save
For Safari:
You need to open Safari > access intuit.com
Hit on the Bookmark > now add it
Pick. Add this page to use the drop-down option
Click on the Favorites > choose Add to save the bookmark
For Microsoft Edge:
Move to the Settings, open it in Microsoft Edge
Navigate to the Cookies and Site Permission section
Select the option to Manage and delete cookies and site data
In the Allow segment, you need to open Add
After entering intuit.com, you need to choose the Add to save
List of the Supported Web Browsers in QBDT
In the current scenario, QB supports the latest and the previous two browser versions, and we don't support any outdated versions or Internet Explorer anymore.
Below is the list which contains supported web browsers for both web and mobile devices:
For Browsers
In Google Chrome: Version 78 or newer
For Mozilla Firefox: Version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
In Microsoft Edge: version 75 or newer
And, Safari: version 12 or newer (Mac only)
For mobile browsers
iOS
iOS 11.1 or newer (latest one iOS 26)
Use the Safari browser, and make sure Private Mode is off to allow cookies
Other browsers, such as Chrome and Dolphin, may work but aren't considered officially supported
Androids
Nougat 7.1.1 or newer (Android 16)
Chrome browser
Other browsers, such as Firefox and Opera, may work, but do not come under official support browsers
Microsoft Surface
Microsoft Edge
Conclusion
In this article, we have provided you with the latest and factual information regarding the QuickBooks unsupported browser error and three steps to rectify it. However, if you want to learn more about the same or have any queries, dial +1(855)-738–0359 to connect with our experts instantly.
Note:- Resolve QuickBooks Payroll Error PS038 by updating payroll, verifying account credentials, and correcting system or connectivity issues for seamless processing.
Frequently Asked Questions — QuickBooks Unsupported Browser Error
What is the QuickBooks Unsupported Browser Error?
The QuickBooks Unsupported Browser Error occurs when the browser you are using is incompatible with QuickBooks Online features or its web-based interface. It prevents proper access to certain functionalities and may affect data entry or reporting.
Why does QuickBooks show an unsupported browser error?
This error appears because QuickBooks Online relies on modern, updated browsers. Using outdated versions, unsupported browsers, or browsers with disabled JavaScript or cookies can trigger this error.
Which browsers are compatible with QuickBooks Online?
QuickBooks Online works best with the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Using older versions or less common browsers may lead to compatibility issues and errors.
Can browser settings cause the unsupported browser error?
Yes, strict security settings, disabled cookies, or blocked JavaScript in the browser can prevent QuickBooks from functioning correctly. Adjusting these settings usually resolves the problem.
Does clearing browser cache and cookies help fix this error?
Clearing the cache and cookies can remove outdated data or conflicting scripts, often resolving the unsupported browser error and restoring full QuickBooks functionality.
Why does this error appear after a browser update?
Sometimes, browser updates change default settings or security protocols that QuickBooks relies on. Resetting the browser settings or reinstalling it can help eliminate the error.
Can using multiple browser extensions trigger this error?
Yes, certain browser extensions, especially ad blockers or script blockers, can interfere with QuickBooks Online operations and lead to unsupported browser messages. Disabling conflicting extensions usually fixes the issue.
Is QuickBooks Desktop affected by this browser error?
No, QuickBooks Desktop does not rely on web browsers, so this error is specific to QuickBooks Online users accessing the platform via a browser.
Will switching to a different browser resolve the issue?
Switching to a supported and updated browser often resolves the error immediately, allowing seamless access to all QuickBooks Online features.
Can firewall or network restrictions cause this error?
Yes, strict firewall rules or restricted networks may block QuickBooks Online scripts, resulting in a browser compatibility error. Adjusting network permissions or using a different network can help.
Does this error affect multi-user access in QuickBooks Online?
Yes, if users are on unsupported browsers, some may experience restricted access, errors, or missing functionalities, even if others are on compatible browsers.
What is the best way to prevent QuickBooks Unsupported Browser Error in the future?
Always use the latest supported browsers, keep browser settings optimized for web applications, regularly clear cache and cookies, and minimize conflicting extensions to prevent recurring issues.
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