When you're invested in the success of a company, you want to do everything possible to make sure all employees are doing their best to drive success. For your employees, a positive work environment can create a culture where they are inspired to put forth their best efforts. Here are three essentials to creating a positive work environment.
A positive work environment prioritizes truth and transparency above all other values in how it inspires the types of working relationships between colleagues. When transparency is prioritized, employees will feel safe and obligated to share exactly what they feel is important in how their work is being done and what the best courses of action are. The last thing you want in an office environment is employees feeling a need to hide anything from their managers or colleagues. Emphasize an office culture where if employees need extra time to work on a project, they feel comfortable getting out ahead of it and letting people know. Employees on certain teams should know what each other team specializes in and who they can go to for help in certain areas. When you foster an office environment that is grounded in transparency, you are making it clear to your employees that you want them to operate in a space that is focused on getting the best effort out of everyone and creating the best product while staying away from office politics.
Valuing Cultural Fit
Often times, companies will hire the best talent they can find regardless of how these new employees fit in their new environments. Think about the most successful types of teams. These teams require people playing different roles and positions that complement each other. The best basketball team doesn't have five elite point guards on the court at all times. It has players of varying heights and skillsets working together. This mentality should be brought into creating a company culture that values contributions to the whole of a business rather than pure talent. Even if you have an outstanding sales person or product designer, if they are an alienating personality that does not make anyone around them better at their jobs or excited to come to work, think about how replacing them with an enthusiastic person that enjoys working together with their colleagues could benefit the overall work of their team as a whole. When a company shows that it values cultural fit, it creates a work environment where colleagues feel included and like their every contribution is essential to the overall goals of the company. If that's not a positive work environment, then nothing is.
Empathizing With the Customer
The third essential to creating a positive work environment is the ability to put the customer first in all facets of the operation of a business. This means more than simply thinking you have a good grip on understanding what is customer service. It means creating a culture where customer feedback is valued and taken to heart. Customer empathy should drive all aspects of your business, not just the customer-facing operations of support and sales. When product designers are working on your webpage, they should consider how each decision of how to structure the page can best fit the needs of the customer. Sometimes, this can mean forgoing a feature that some may think is extremely cool or impressive in order to best fit the customer's needs as effectively and efficiently as possible. Empathizing with the customer stresses the necessity to have a work environment that eschews ego and puts everyone on the same page working towards the same main interest: an elite customer experience.
Emphasizing transparency, valuing cultural fit, and empathizing with the customer are three essentials to creating a positive work environment. When you create a positive work environment, the results of your business's efforts will reflect a company culture where everyone feels comfortable and able to put their best effort forward.