Managed Mobility Services: A Key to Navigating the Complexities of the Mobile Landscape

In this dynamic landscape, where mobility is the cornerstone of modern business, managed mobility services emerge as a lynchpin for organizations that want to streamline their process management for provisioning, monitoring, and managing different types of device fleets. MMS facilitated seamless integration of mobile devices along with robust security protocols and cost-effective management. This empowers organizations to not only navigate the challenges of mobility but also harness the full potential of mobility for innovation, productivity, and success. Let’s take a look at managed mobility services and their unique benefits for global enterprises. 

According to Gartner, mobility managed services (MMS) include the IT and process management services an organization needs to acquire, provision, and support smartphones, tablets, and other mobile devices with integrated cellular and/or wireless connectivity. 

A managed mobility services  provider will assist you with the planning, procurement, provision, activation, shipment, management, security, and support for your mobile devices and related systems. This includes mobile devices such as smartphones, laptops, tablets, mobile applications, related accessories, and other IoT devices. 

The goal of MMS is to increase business productivity and improve operational and commercial effectiveness for its end users. Additionally, managed mobility services reduce expenses and keep your global mobility network running like a well-oiled machine, improving the end-user experience and reducing pressure on internal teams. 

According to Allied Market Research, the global enterprise mobility market is projected to reach $151.51 billion by 2027, growing at a CAGR of 29.3% from 2020 to 2027. Furthermore, according to Market Research Future, the Bring Your Own Device (BYOD) market size is expected to grow from USD 60.96 billion in 2022 to USD 70.83552 billion in 2023, which has a positive impact on the growth of the enterprise mobility market. 

Managed Mobility Services (MMS) is a broad term that encompasses the end-to-end process of managing the entire lifecycle of a company’s mobile device fleet. Managed mobility service providers act as strategic partners, helping organizations optimize mobile operations, enhance business continuity and security, generate revenue, and improve the overall efficiency and effectiveness of an organization’s mobile environment. They provide a comprehensive set of services like device management, application management, security services, expense management, policy enforcement, support and help desk, lifecycle management, analytics and reporting, and much more. 

In short, a managed mobility service provider (MMSP) plays a vital role in making an organization a mobility-equipped enterprise. 

In the fast-paced field of information technology (IT), where security, agility and connectivity are critical factors, the emergence of mobile technology has opened up new opportunities. For the modern worker, mobile devices—from computers and tablets to smartphones—have become essential tools. But handling the intricacies of the mobile ecosystem demands a strategic and comprehensive approach. It is at this point that the need for managed mobility services (MMS) changes from a convenience to a strategic need. 

The widespread use of mobile devices in the IT industry has completely changed the way organizations work. Workers expect to be able to work on any device, at any time, and from any location. This mobility revolution, while transformative, introduces challenges that IT departments must deal with: 

Multitude of devices: Standard desktop computers are no longer a niche presence in the IT landscape. The large number of devices with different operating systems and configurations requires a comprehensive device management approach. 

Security concerns: As more people use mobile devices, a larger area is available for security breaches. Therefore, it becomes vital to protect sensitive data and ensure compliance with regulatory standards. 

Application proliferation: In order to make sure that mobile applications follow security guidelines, support business objectives, and increase overall productivity, they must be carefully managed. 

Cost optimization challenge: To ensure that mobile applications follow security guidelines, support business objectives, and increase overall productivity, they must be carefully managed. 

Difficulties with user support: Providing timely and effective assistance to users might be challenging due to the diversity of devices and the need for remote support, particularly when technical problems occur. 

Optimizing the global workforce: By strengthening mobile device management, managed mobility services help optimize the global workforce and prepare organizations for the future. Organizations can effectively respond to change, quickly access the right tools, and continuously enhance the end-user experience. 

Effective device management: By streamlining device provisioning, configuration, and ongoing management, MMS helps in effective device management. This ensures a standardized and optimized environment. 

Manage costs: MMS helps manage costs by tracking usage patterns, negotiating with carriers, and reducing mobile-related expenses. This helps avoid unnecessary expenditures and guarantees a positive return on investment. 

Robust security: MMS provides robust security measures with comprehensive identity and device management to address vulnerabilities and protect against potential threats and data breaches. 

Complete lifecycle management: From onboarding to retirement, MMS manages the complete device lifecycle of all mobile devices. 

End-user support services: MMS provides global 24*7 extensive support, including a modern service desk, deskside, remote support, and self-service, to ensure that employees receive timely assistance with device setup and technical issues. They also support queries related to mobile technology to keep the IT workforce connected, productive and secure. 

Q1. Why do organizations need managed mobility services? 

A1. MMS is necessary for organizations to effectively handle the complexities of a wide range of mobile devices, apps, and security needs. MMS facilitates increased productivity, protects data, and simplifies the mobile environment as a whole. 

Q2. What should I consider when choosing a managed mobility service provider? 

A2. There are two important things to consider before choosing a managed mobility service provider: 

1. The first thing to do is to verify whether the MMS provider can handle the required number of devices, device fragmentation, network, application, and security settings. 
2. Secondly, the MMS provider should be customizable, i.e., they should scale up or down depending on the requirements of the enterprise at different stages of the business lifecycle. 

Q3. Is MMS suitable for enterprises of all sizes? 

A3. Yes, MMS can be customized to meet the needs of all types of businesses, from small and medium-sized enterprises (SMEs) to large enterprises. They can scale up and down their services to align with the specific requirements of each organization. 

Q4. What is the role of MMS in cost optimization? 

A4. By tracking mobile-related expenses, negotiating with carriers, and putting into practice effective cost management strategies, MMS helps optimize costs.