Customer care executives,technical support executives try to address all queries from customers.Thank you dear all.If customer gets irate BPO executives try to offer maximum support to customers.Thank you dear all.One day one customer called up and said my come tray is not working.The tech support executive initially could not understand the query.Thank you dear all.Actuallu it was cdrom drive problem.The customer his come glass in the cddrive area.Thus customer care and technical support executive work on all issues with loads of patience.Thank you dear all.Cd means compact disk.Thank you dear.Thete is Rom,Ram.Rom means read only memory,.Ram means random access memory.Thank you dear all.